FAQ's

1

What is your paymeny mode?

We accept various modes of payment which include Credit Card, Debit Card, Net Banking, EMI and Cash, Card/Wallet and COD (Cash on Delivery)

2

Is it safe if I make the payment online?

All Credit Card, Debit Card and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

3

What do I do if my payment goes through but I don't get a order confirmation?

DON'T Panic!! We are here for you. Just drop us a text/WhatsApp or call us at +91-7765953029 or email us at genzhello@gmail.com and tell us what happened. We'll process your order from our end. :))

4

Is it safe if I make payments through net banking, Debit or credit card?

All Credit Card, Debit Card and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

5

What is your delivery time period?

GenZephyr offers Pan India delivery within 3-7 business days. Our Delivery partners are Bluedart, Delhivery, Fedex, DTDC, DOTZOT, USPS, UPS, India-Post to name a few.

6

How can I exchange my product?

We have a 15 days free and easy no questions asked exchanges for the same or different products right from your doorstep or store credit for an equal amount. No refunds in bank due to the high cost of shipping and exchanges we do not want to pass on to our customers. Extremely sorry for that though ! All items must be in unused condition with all original tags attached and packaging intact. In case there are areas where we cannot provide a pick-up service you can self-ship your product to : GenZephyr , 42A, Ambrose Nagar, Somanur Road Behind Eagle Hollow Blocks, Karumathampatti Coimbatore, Tamil Nadu, India - 641659 Mobile No.: 7765953029

7

How can I cancel my order?

You can place request to cancel the order within 6 hours of placing it. Please call/text/WhatsApp at +91-7765953029 or email us at genzhello@gmail.com to cancel the order at any time.